Appointments

If you have an urgent medical issue that you are worried may deteriorate on that same day if not looked into further, then please phone the practice between 8.30am to 10am and ask to go on the duty doctor list. The GPs take turns to run the duty doctor surgery, which is for urgent medical problems only. 

• The duty doctor is not best placed to help with ongoing issues as their time is particularly limited and they may not be familiar with your background or notes. To discuss test results, ongoing or chronic problems or minor or non-urgent problems please request a routine appointment.
• Reception will request further information via text message to help the duty doctor to assist you.
• Please be aware that the duty doctor surgeries can get extremely busy; they are designed to enable the doctors to deal with serious illness and potential emergencies.
• Please ensure you have given an accurate UK phone number, and that you leave your phone on and within reach during the day. The duty doctor may text you, call you, or you may be contacted by reception if the duty doctor needs you to come in.
• There is no flexibility for appointment times for urgent appointments, due to the volume of appointments being allocated.

The practice is open from 8am to 6:30pm Monday to Friday for routine enquiries and to book appointments.

Our clinical consulting hours are 9am to 6pm.

Ways to book during opening hours

• Contact us online and choose "I have a health problem"
• Telephone us on 01223 652 671
• Come into the surgery and speak to reception

A routine appointment is ten minutes and we ask that you bring one problem to each appointment, to allow us to do your concerns justice.

Please call 111 and select option 2 for the crisis mental health team for help in a mental health crisis, for example if you are feeling very mentally unwell, or suicidal.

They will speak to you initially on the phone and together will help you make a plan for what to do next.

For long-term conditions such as COPD, hypertension and heart failure we ask you to see the nurse or healthcare assistant every year for a check-up and where indicated, blood tests. Please book the appropriate long term condition review with the nursing team for this purpose.

All patients on regular medication should receive an annual medication review. If your tests are normal and your medications are very straightforward your GP may be able to do this without speaking with you, otherwise we ask that you book a routine medication review with our clinical pharmacist.

Please book a phone appointment with our clinical pharmacist, if you have any questions or concerns about your medication.

The clinical pharmacist also carries out medication reviews for the practice.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

Home visits are reserved for patients who are permanently housebound (permanently unable to leave the house for any purpose, including hospital appointments, without specialist transport).

Assessment at the surgery is preferable, as the environment is designed for clinical examinations and we have access to more clinical equipment.

If you feel that a visit is necessary, please contact the surgery as early as possible on the day, so that care can be planned appropriately.

We do have the facility to offer some extended access appointments through our membership of our Primary Care Network. These appointments are for routine care and are available outside our usual clinical hours of 8.30am to 6pm. There are also some Saturday appointments. These appointments are staffed by clinicians from the Primary Care Network.

Please ask reception to check availability for you.